It is said Facebook might introduce chatbot API for developers next week at F8. The all new chat bot will leverage on Facebook messenger platform and developers can create their bot and Live Chat web plug-ins for business clients. If this rumor is true, it will change the business landscape and Facebook as a social media company. Facebook has no comment on this latest rumor, but it is not possible for them to expand the technology on WhatsApp in near future too.
Chat bot is a powerful technology which can help businesses to assist their customers. But it is not easy to develop a robust and reliable chat bot. With companies expand their services to more customers, chat bot will help to reduce the work load for the frontlines by answering simple question and businesses can use human expertise solving more complex issues. It will be a threat for those who work in support services because the number of people who work in related areas will be reduced significantly. It is also a threat for companies which currently provide support services like ZenDesk unless they join the bandwagon.